Troubleshooting

Outlook Web Parts

The Outlook web parts don't work.

Ensure you are using the English language version of Outlook 2000, Service Pack 3 or greater. Older versions of Outlook are supported.

Items are not downloading to my Outlook.

This can be caused by any of the following:

      You have multiple Outlook web parts and summary web parts connected to each other on the same page. This is not supported. Only one Outlook web part and one summary web part can be connected at the same time on the same page.

      You do not have permission to create items in the Outlook folder into which you are attempting to download SharePoint items. Verify that you can create items in the Outlook folder by opening Outlook and manually creating an item in the folder.

      You have connected an incompatible web part to the Outlook web part. Only the CorasWorks summary web parts are supported for connections to the Outlook web parts.

      You have chosen an Outlook folder that is not the same base type as the connected summary web. For example, you are trying to download your Task summary items to an Outlook calendar. This is not supported.

Not all of my events downloaded to Outlook.

Only events for the current month and the following month are downloaded. All previous events, and events two or more months from the current month, must be viewed from within SharePoint.

Reminders are not set on my Outlook items after I download them from SharePoint.

You are downloading the SharePoint items to an Outlook folder other than your default Calendar or Tasks list. Outlook does not permit reminders to be set for any other folders.

How do I remove the Outlook web parts from my computer?

1.  If the CorasWorks Client program is running in your taskbar, you can close it by left-clicking the CorasWorks Client icon, pointing to CorasWorks Client, and clicking Exit.

2.  Close any Internet Explorer windows you have open.

3.  Open your My Computer and navigate to C:\WINDOWS\Downloaded Program Files

4.  Right-Click any CorasWorks icons and select Remove.

All Outlook web parts should now be removed from your computer. If you visit a web page that has an Outlook web part on it, they will be automatically reinstalled.

Summary Web Parts

I do not see the same sites that someone else does.

This is because you do not have the same rights as someone else. You can only see those sites that you have permission to access.

I receive the error "The format of the URL you specified is incorrect."

This means that the URL you entered in the web part’s "Status Properties" field can not be understood. Please go to the Status Properties field and double-check how you specified the URL. The format of the URL must be either http://Site-URL or http://Site-URL/Sub-Site-Name.

I receive the error "The URL you specified was incorrect and the site cannot be found."

This means that the URL you entered in the web part’s "Status Properties" field can not be understood. Please go to the Status Properties field and double-check how you specified the URL. The format of the URL must be either http://Site-URL or http://Site-URL/Sub-Site-Name.

The information in the Summary Table does not change even though I know I have new tasks/events/contacts assigned to me.

This will occur if Web Part Caching is active. Until the caching interval has been met by the web part, the cache will not be refreshed. If you require immediate results, access the web part’s properties and turn off Web Part Caching. Instead of choosing "OK" in the properties window, click "Apply" and then re-enable the cache. Click "OK" and refresh the page with the web part. This should reset the cache with new data.

I don't see a list that I know exists within the site.

This can occur for multiple reasons:

      The list must have all of the List Template Required Fields stated in the schema in the Supported Schemas topic of the help.

      The list must have been created utilizing the correct list template: "Tasks" for tasks, "Events" for events, and "Contacts" for contacts.

How must the summary lists be set up in order to be returned by the web part?

      For tasks, the Task List must be created via the "Tasks" list template.

      For events, the Event List must be created via the "Events" list template.

      For contacts, the Contact List must be created via the List Template "Contacts" list template.

Does the Summary List returned have to be named "Tasks," "Events," or "Contacts?"

No, it does not. However, you must make sure that the list in question was created with the appropriate list template for the corresponding summary list (Tasks, Events, or Contacts) and that the fields required are within it. Outside of that, you can name the list anything you want.

User Display Web Part

I don't see any display name.

This is because you currently have no display name associated with your username. Go to "Site Settings," "View Information about Site Users," and add a display name to your account.

CorasWorks Client

Help for the CorasWorks Client's can be found at here.