Troubleshooting

I see the message, "Please Execute a Search...", and no items are returned.

This is because the web part in question is set to not show results until a search has been executed. Please enter a searchable text entry into the search box, or choose a search entry from a search list and press the "Search" button. At this point you should see the results change to data returned or a message of no items found.

I see the error, "Requested Result Has Timed Out", and no items are returned.

This is because the web part in question has Multi-Threading enabled and the current setup of your Web.Config file won't support the amount of time required to return the data from SharePoint. See the help information under Web Part Properties for the necessary Web.Config changes.

I do not see the same sites that someone else does.

This is because you do not have the same rights as someone else. Only those sites which you have permission to access will be presented to you.

I receive the Error "The format of the URL you specified is incorrect."

This means that the URL you entered in the web part’s "Status Properties" field can not be understood. Please go to the Status Properties field and double-check how you specified the URL. The format of the URL must be either http://Site-URL or http://Site-URL/Sub-Site-Name.

I receive the error "The URL you specified was incorrect and the site cannot be found."

This means that the URL you entered in the web part’s "Status Properties" field can not be understood. Please go to the Status Properties field and double-check how you specified the URL. The format of the URL must be either http://Site-URL or http://Site-URL/Sub-Site-Name.

I receive the error "No Lists Found."

This indicates that no lists have been found for the site and levels chosen. You should make sure that you have access to the sites you would like search and that you have entered a numerical value into the "Levels Returned" text box.

I receive the error "The List Being Returned XML is incorrectly formatted."

This indicates that manual administration of the shared web part property "Lists Being Returned" was attempted. Please remove and add the web part to the page and then select the lists to be returned again.

I receive the error "No Items Found..."

This indicates one of the following:

•      The search criteria and/or filter criteria is incorrect

•      The user doesn't have access to the list(s) selected

•      The list or site no longer exists

•      There is no data within any of the lists you have searched

To test your search text, try searching for text taken directly from one of your target lists to see if anything is returned. To test your filter criteria, try choosing a different filter field and searching for the same text to see if anything is returned.

If your search continues to yield no results, check that your target lists are populated, that your target lists and sites still exist, and that you have access to them.

I don't see a list that I know exists within the site.

This can occur for a few reasons:
1) The list must have all of the List Template Required Fields within one of the List Templates Supported (see the Supported Schemas help topic)
2) The list must have been created utilizing the proper list template.

How must a list be set up in order to be returned by the web part?

Lists should be created via the SharePoint default list template or with a CorasWorks-generated list like Updated Contacts to be returned within the web part for selection.

Does the list returned have to be named the same as the web part? (I.e., Document Roll-Up Advanced - Documents)

No, you can name a list anything you want.  However, you must make sure that your list was created with the proper list template and contains the proper fields.

The response time seems slow. Does CorasWorks have any suggestions for improvement?

The following suggestions apply to all roll-ups:

•      Do not put more than one roll-up web part on a page. Since roll-ups are processed serially, adding several roll-ups to a page can cause a considerable delay in returning the page to the user, although this depends on the configuration of the web parts.

•      While roll-ups can be set to pull data from an unlimited number of levels, users will experience the best performance if you configure the roll-up to look no more than 6 or 7 levels deep. As the number of levels increases, the number of sites and lists queried also increases exponentially.

•      Limit the number of lists queried.

•      Limit the number of fields returned.

•      If you have no choice but to hit a large number of sites and lists, use CAML to filter the list before the data is returned. Collaborative Application Markup Language (CAML) is an XML-based language used in SharePoint. Pre-filtering performed through CAML reduces the number of list items received by the roll-up. You can build a CAML filter on the Filtering tab of the administration interface.

•      If you still have an issue with response time, you can improve performance by selecting a specific schema. If all schemas are selected, the roll-up has to check all of them; selecting just one schema improves the roll-up’s efficiency.